Twimbit Future of CX Forum & Gala Night 2025

1:30pm

Welcome Hour

Meet and greet,
speed networking,
measure your CX readiness.

2:45pm

Unveiling of the State of CX India 2025 Report

Ribbon cutting and grand unveiling of the report.

3:15pm

The State of CX in India

Keynote by the Twimbit & Nasscom analyst team.

3:30pm

Athithi Devo Bhava 2.0:
Elevating India's Sacred Art of Customer Experience

4:00pm

Conversations and Connections

Coffee and tea break.

5:00pm

CX Visionary Keynotes

Ankit
Goenka

Head Of Customer
Experience,
Bajaj Allianz General
Insurance Co. Ltd

Shalini
Rao

Chief Marketing Officer,
BIAL

Narendra
Ghate

Head of Design,
HDFC Bank

Parikshit
Choudhary

Chief Business Officer -Customer Experience & B2B,
MakeMyTrip

6:00 pm

Next-Gen CX with Heart, Harmony, and Humanity

Rahul Bose

7:00 pm

CX Visionary Keynotes

Indranil Mukherjee

Deputy Vice President &
Head of Customer Experience, 
PVR Limited

Parveen
Chander

Executive Vice President,
Commercial,
IHCL

Kedar
Ravangave

Head of Marketing,
Kotak Mahindra Bank

Shruthi
Bopaiah

Executive Vice President &
Head of Customer Obsession,
Axis Bank

8:00pm

Ideas over Cocktails

Cocktail hour.

8:30pm

Best of the Best CX Stars

Celebration of the top 10 CX Stars from the State of CX India 2025.

9:00pm

Stars of CX 2025 Group Photo & After Party

Event conclusion.

Frequently asked questions

1. What is the State of CX India 2025 Launch?

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This event is a landmark in benchmarking and celebrating excellence in customer experience across India, bringing together industry visionaries and national leaders. It will be taking place on the 6th November 2025 at the Fairmont Mumbai.

2. Who will be attending the event?

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The launch event will comprise of over 100 industry leaders such as CEOs, Chief Digital Officers, Chief Marketing Officers, Chief Customer Experience Officers, Head of Customer Service Experience & Management.

3. What is the State of CX India 2025 Report?

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The State of CX India 2025 is India’s definitive benchmark, covering 400 companies across 10 industries and four critical pillars: Digital, Service, Brand, and Employee. Our aim is to spotlight how Indian enterprises are redefining customer experience in a rapidly evolving landscape

The State of CX India 2025 report is live.

Make CX a national and CEO agenda in India

Frequently asked questions

1. What is the State of CX India 2025 Launch?

2. Who will be attending the event?

3. What is the State of CX India 2025 Report?

Want to attend the launch?

State of CX India 2025 Report

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State of CX India 2025